Version 2 · effective 8 October 2026 · replaces the version of April 11, 2026

Operator: Michael König-Weichhardt, trading as aio (sole proprietor), Bachweg 10, 8410 Wildon, Styria, Austria · support@aioengine.io · see the Imprint

1. Scope

1.1. These Terms govern the use of the aio platform at aioengine.io ("Platform") by site owners ("you"). Members and visitors of a website that a site owner runs on the Platform ("tenant site") deal with that site owner; the site owner's own terms apply to them.

1.2. Your own terms do not apply unless we agree to them in writing.

1.3. If you are a consumer, mandatory consumer protection law (in particular KSchG, FAGG and ABGB) prevails over these Terms.

2. Service

2.1. The Platform lets you run websites with pages, blog, community, courses, shop, memberships, video, member messaging and AI functions. It runs on Cloudflare; media processing, translation and search run on our servers in Germany; AI functions use Mistral AI and Cloudflare Workers AI. The processors are listed in the Privacy Policy.

2.2. The functions available to you depend on your plan. We may develop the Platform further. We announce material restrictions of a paid function at least 30 days in advance by email or by a notice on the Platform.

3. Contract

3.1. The contract is formed when you complete registration. The version of these Terms in effect at that time applies; every version carries a version number and an effective date and stays available on the Platform.

3.2. You must give truthful details and keep them up to date. Keep access to your email inbox secure, because sign-in links are sent there.

4. Plans, payment and withdrawal

4.1. Paid plans are sold by Paddle (Paddle.com Market Ltd) as merchant of record. Paddle handles checkout, invoicing and tax; Paddle's buyer terms apply to the purchase. Prices are shown on the Platform.

4.2. Subscriptions renew automatically for the same billing period until cancelled. Cancellation and refunds follow the Refund Policy.

4.3. Statutory right of withdrawal: as a consumer you have the right of withdrawal set out in Paddle's buyer terms. It can end early if you ask for the digital service to start immediately and confirm that you know this.

4.4. We announce price increases for existing subscriptions at least 30 days in advance by email or by a notice on the Platform; you can cancel with effect from the date of the increase.

4.5. If a payment fails and is not settled after a reminder with a reasonable grace period, we may suspend paid functions. Your content is not deleted because of this.

4.6. Payments to site owners in tenant shops are processed through the site owner's own Stripe account. The site owner is the seller and is responsible for its prices, terms, taxes and withdrawal information.

5. Your content and conduct

5.1. You keep all rights to your content. You grant us the non-exclusive right to store, process, translate and display it as far as this is needed to provide the Platform, for the duration of the contract.

5.2. You are responsible for your site, its content and its legal texts, including its own imprint, privacy notice and terms where required.

5.3. You must not use the Platform for unlawful, infringing, harassing or deceptive content, spam, malware, attacks on the Platform or other users, or for overloading the infrastructure. You may not resell access without our written consent.

5.4. We do not monitor content in general. If we learn of clearly unlawful content, we act promptly (section 16 ECG) and may block it.

6. Data processing for site owners (Art. 28 GDPR)

6.1. For the personal data of your members and visitors you are the controller and we are your processor. This section is the data processing agreement between us.

6.2. Subject and duration: hosting and operation of your site and its functions for the duration of the contract. Data: the categories listed in section 2.2 of the Privacy Policy. Data subjects: your members, customers and visitors.

6.3. We process the data only on your documented instructions (your settings and use of the Platform are such instructions), unless the law requires otherwise; we inform you if we consider an instruction unlawful.

6.4. Persons who process the data are bound to confidentiality. We take appropriate technical and organisational measures (Art. 32 GDPR), including encryption in transit, tenant separation and passwordless sign-in.

6.5. You consent to the sub-processors listed in the Privacy Policy. We inform you of new sub-processors in advance by an update of that list; you can object for an important reason.

6.6. We support you with data subject requests, security and data breach duties (Art. 32-36 GDPR) and notify you of a personal data breach without undue delay.

6.7. When the contract ends, we delete your site's personal data or hand it over at your choice, unless the law requires us to keep it. We give you the information needed to show compliance and allow audits after reasonable notice.

7. Availability

We aim for high availability but cannot guarantee uninterrupted operation. Maintenance and disruptions at providers (in particular Cloudflare) can cause brief interruptions. For consumers the statutory warranty (sections 922 ff. ABGB) applies.

8. Liability

8.1. We are liable without limit for intent and gross negligence and for personal injury.

8.2. For slight negligence we are liable only for breach of essential contractual obligations, limited to typical, foreseeable damage, and in total to the fees you paid in the 12 months before the event. Towards consumers, this limitation applies only as far as KSchG and ABGB allow.

9. Term and termination

9.1. You can end the contract at any time in your account settings or by email to support@aioengine.io. A paid plan stays active until the end of the paid period.

9.2. We can end the contract with 30 days' notice to the end of a billing period.

9.3. Either party can terminate without notice for good cause, in particular for serious or repeated breach of these Terms or unlawful use.

9.4. Before the contract ends you can ask us for a copy of your data (Art. 20 GDPR).

10. Changes to these Terms

We can change these Terms for objective reasons (for example changes in law or in the Platform). We announce material changes by email or by a notice on the Platform at least 30 days before they take effect. If you object within that period, either party can end the contract when the change takes effect. Continued use counts as consent only if the notice pointed this out.

11. Law, jurisdiction, disputes

11.1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-laws rules. For consumers, the mandatory law of their country of habitual residence remains applicable (Art. 6(2) Rome I).

11.2. Place of jurisdiction is the court with subject-matter jurisdiction for 8410 Wildon, Austria. Consumers may also sue at their place of residence and can be sued only there (Art. 18 Brussels Ia).

11.3. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. Please contact support@aioengine.io first.

12. Final provisions

If a provision is invalid, the rest remains valid. The invalid provision is replaced by a valid one closest to its purpose, unless mandatory consumer law applies.

Related: Privacy Policy · Refund Policy · Imprint